Privacy policy

Privacy Policy

Burrowly operates gototheshop.com. This Privacy Policy explains how we collect, use, share, and protect information when you visit our store, place an order, contact us, or subscribe to updates.

Information we collect

We may collect your name, email address, phone number, shipping and billing address, order details, account information, customer service messages, device data, browser data, IP address, and store activity such as pages viewed, cart activity, and checkout activity.

How we use information

We use information to process orders, deliver products, provide customer support, manage returns, prevent fraud, improve our store, personalize the shopping experience, send service messages, and send marketing messages when you choose to receive them.

Cookies and analytics

gototheshop.com uses cookies and similar technologies for cart sessions, checkout, account login, analytics, advertising measurement, store security, and customer preferences. You can manage or block cookies through your browser settings, but some store features may not work correctly without necessary cookies.

Payment data

Payments are processed through Shopify and its payment partners. Burrowly does not store full card numbers or full payment credentials. Payment providers may process payment information, billing details, fraud signals, and transaction confirmations so your order can be completed securely.

Sharing information

We may share necessary information with Shopify, payment processors, shipping and fulfillment partners, analytics providers, marketing tools, customer support tools, fraud prevention services, and professional advisers where needed to operate the store and comply with legal obligations.

Your rights and choices

Depending on your location, you may request access, correction, deletion, restriction, objection, or a copy of your personal information. You can unsubscribe from marketing emails using the link in the email or by contacting us. Transactional emails about orders and support may still be sent.

Retention

We keep personal information only as long as needed for orders, customer support, returns, fraud prevention, legal compliance, accounting, and business records.

Contact

For privacy questions or data requests, contact Burrowly at burrowly@gototheshop.com or call +44 7763387000.