Terms of service

Terms of Service

Welcome to Burrowly at gototheshop.com. By using this website, creating an account, contacting us, or placing an order, you agree to these Terms of Service.

Use of the store

You agree to use the store lawfully and not to interfere with the site, misuse checkout, submit false information, upload harmful content, scrape the store, or attempt unauthorized access.

Accounts

If you create an account, you are responsible for keeping your login details secure and for all activity under your account. You must provide accurate and current information for orders, support, and delivery.

Products and small-pet suitability

Burrowly sells small-pet supplies for hamsters, guinea pigs, rabbits, rats, mice, gerbils, chinchillas, and similar small pets. Product information is provided to help you choose, but you are responsible for selecting items suitable for your pet's species, size, age, chewing habits, and supervision needs.

Orders

An order is an offer to buy. We may refuse, cancel, or limit orders if information appears inaccurate, stock is unavailable, payment is not authorized, fraud is suspected, a product cannot be shipped to your location, or an order cannot be fulfilled.

Prices and availability

Prices, product availability, descriptions, shipping options, promotions, and images may change without notice. We try to keep information accurate, but errors may occur. If a pricing or product error affects your order, we may contact you, cancel the order, or offer a corrected option.

Care information

Care guides and product guidance are general information and are not veterinary advice. Contact a qualified veterinarian for health, diet, medical, or safety concerns.

Intellectual property

Burrowly branding, text, images, layout, product presentation, and store content may not be copied, reproduced, or used commercially without permission unless allowed by law.

Limitation of liability

To the fullest extent allowed by law, Burrowly is not liable for indirect, incidental, special, or consequential losses arising from use of the store, delayed delivery, product misuse, pet damage, or inability to use a product.

Contact

Questions about these terms can be sent to burrowly@gototheshop.com or by phone at +44 7763387000.